Reactive Maintenance & Repairs for commercial buildings

What is reactive maintenance and repairs?

Reactive maintenance is the repair of faults as they are reported: a leak, a failed light, a jammed door or a heating breakdown. You report it once to our helpdesk, we triage it by priority, send the right trade and close the job with photos and notes.

What does our reactive maintenance and repairs service include?

• Single helpdesk number and email for every fault
• Priority bands agreed with you at contract start
• Multi-trade operatives: electrical, plumbing, joinery, locks
• Make-safe first, permanent repair scheduled
• Photo-before and photo-after job reports
• Monthly report of jobs, response times and repeat faults

What are the legal requirements?

Under the Workplace (Health, Safety and Welfare) Regulations 1992 an employer must keep the workplace, equipment and systems in efficient working order and good repair, so recording how and when faults were fixed matters.

How much does reactive maintenance and repairs cost?

Example site (outside London)	Guide price per month
Small office, about 2,000 sq ft	£160 – £370
Medium office, about 10,000 sq ft	£500 – £1,170
Large office, about 40,000 sq ft	£1,800 – £4,200

Guide prices for reactive maintenance and repairs only, excluding VAT, based on 2026 UK market rates. Your fixed price follows a free site survey.

In London, prices are typically around 25% higher, and around 10% higher across the South East.

Which buildings do we look after?

Offices, shops, managed blocks and estates that need one number for faults rather than a list of trades.

Frequently asked questions