Frequently asked questions

Facilities management (FM) is the work of keeping a building safe, compliant and working for the people who use it. It covers hard services, such as maintenance of plant, electrics, water and fire systems, and soft services, such as cleaning, waste, washrooms and grounds.

Hard FM is the physical building and its systems: heating, air conditioning, electrics, plumbing, fire safety and the fabric. Soft FM covers services that make the building pleasant and usable, such as cleaning, waste, washrooms, grounds and security.

It depends on the building and services. As a guide, outside London a single service like cleaning for a 10,000 sq ft office might be £1,800–£3,000 a month, while a full maintenance and compliance package is priced after a survey. Use our quote tool for a guide price.

Yes. We cover England, Scotland, Wales and Northern Ireland, from single sites to multi-site estates.

Yes. Many customers start with one service, such as compliance management or cleaning, and add more once it is running well.

Most contracts run for 12 to 36 months with an agreed notice period. Minor works and one-off services are quoted separately.

Yes. Every test and inspection we carry out is certificated and stored, so you can produce evidence for insurers, landlords or inspectors.

Qualified engineers and operatives, vetted and managed by our team, with the right competence for each task, such as F-gas certified engineers for air conditioning.

Our office is open Monday to Friday, 8am to 6pm. Out-of-hours arrangements for urgent faults are agreed as part of your contract.

Call the helpdesk number, email or use the chat on the website. Each job gets a reference and you are updated until it is closed.